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h1c sets out these terms so you know exactly what governs your account, your transactions through Rocket, Upay, and Bank Transfer, and the content you access on this site. Access and eligibility depend on your local law and the eligible regions we serve.
These terms form the binding agreement between you and h1c when you create or use an account on h1c. They cover how we collect and hold information, how transactions are processed through supported payment methods including Rocket, Upay, and Bank Transfer, and how disputes are handled. We update these terms when our services change or when applicable law requires it. If we make a material change, we will post a notice in your account area before the change takes effect. Continuing to use the platform after that date means you accept the updated terms. Where any section of this policy conflicts with local law in your jurisdiction, local law takes precedence for you. We do not override statutory rights that apply to you. If you are uncertain whether access is lawful in your region, check the applicable rules before proceeding. Nothing in these terms creates a licence, franchise, or agency arrangement. This policy applies to the website and any mobile browser session at h1c — not to third-party sites linked from our pages.
This policy applies to actions you take through your registered h1c account and the pages served at h1c. It does not extend to third-party service providers, external payment processors, or sites we link to. Review this section to understand exactly what we cover and where our responsibility ends.
Signing in, managing your profile, and reviewing your transaction history on h1c are all governed by this policy. Actions you take after logging in — including placing bets or initiating a withdrawal — fall within scope.
Deposits and withdrawals processed through Rocket, Upay, or Bank Transfer fall within this policy on our side. Once funds leave our system to an external payment provider, that provider's own terms apply and are outside our scope.
Game content, odds displays, promotional notices, and account messages published at h1c are covered. We are responsible for the accuracy of information we publish directly; we cannot control third-party data feeds or studio-side content updates.
Links to external sites, affiliated tools, or payment provider portals are not covered by this policy. Each third party operates under its own terms. We suggest you read those terms before submitting personal or financial information to any external service.
You have clear, practical options for managing how your data and account details are held by h1c. Your signed-in account area is the first place to check: the account settings page shows the personal details we hold, the transaction records associated with your wallet, and the communication preferences you have set. If any stored detail is incorrect — name, contact number, linked payment method such as Rocket or Upay — you can submit a correction request through the support channel. We will review and update it within the timeframe shown in the support response. You can also ask us what data we hold about you at any time. Send the request through the published support route and we will provide a summary. If you believe your account has been accessed without your knowledge, report it immediately so we can flag and secure it. Closing your account is also an option you can request in writing through the support channel; we will confirm when the process is complete.
Open your signed-in account page to see the transaction history and personal details we currently hold. This is the most direct way to check accuracy before raising a formal request.
If a stored detail is wrong — payment method, contact number or registered name — submit a correction through our support route. We action verified corrections and confirm the update to you.
Any question about how this policy applies to your account can be sent to our support team. Describe your concern clearly and reference the relevant section so we can respond with a specific, useful answer.
You can request to close your h1c account in writing via our support channel. We will confirm receipt and let you know when the closure is processed, including the status of any remaining wallet balance.
Policy questions, data requests, and account correction notices can be sent through the contact routes published on h1c. We do not publish support hours we cannot verify, but each route shown below is an active channel monitored by our team. Use the channel that suits the nature of your query.
Open the live chat widget on h1c to reach the support team directly. Use this route for account-specific questions, access issues, or urgent policy clarifications.
Send detailed policy questions, data requests, or written account-closure notices to the email address published in the Contact section of h1c. Email is the right route for formal written records.
The help section inside your signed-in account lists answers to common policy questions and links to the correct contact form. Check there first — it may resolve your query without waiting for a reply.
h1c applies a straightforward approach to data: we collect what is needed to run your account and process transactions, and we do not sell your personal information to unrelated third parties. This section covers what we retain, how cookies work on the site, and how account security is maintained.
We retain account and transaction records for the period required by applicable law and our operational obligations. When you close your account, we will confirm what data we are required to hold and for how long before deletion.
h1c uses cookies to keep your session active and to remember display preferences. You can manage cookie settings through your browser. Disabling functional cookies may affect how the site behaves during your session.
Your account is secured by the login credentials you set. Keep your password private and do not share it. If you suspect unauthorised access, contact support immediately using the live chat or email route to flag the account for review.
For data handling queries — including what we hold, how long we hold it, and how to request removal — use the email support route published on h1c. State the nature of your request clearly so we can route it to the right team.
These questions cover what you are most likely to want to know about how this policy applies to your account and your rights under it.
Eligibility and access depend on your local law and the eligible regions h1c serves. If access is available in your region, this policy governs your account. Where local law differs from any part of this policy, local law takes precedence for you.
Yes. Send a data request to our email support address published on h1c. State your registered account details and describe what you are asking for. We will provide a summary of the information we hold and how it is used.
Open your account settings to check the stored details first. If something is wrong — a contact number, linked Rocket or Upay method, or registered name — contact support through live chat or email with the corrected information and we will update it after verification.
When you request account closure, we confirm what records we are obliged to retain under applicable law and for how long. Data not subject to a retention obligation is deleted after the closure process is complete. We confirm this to you in writing.
On our side, yes — transactions you initiate through Rocket, Upay, or Bank Transfer from your h1c account fall within this policy. Once funds reach the external payment provider's system, that provider's own terms govern the remainder of the transaction.
If we make a material change to this policy, we post a notice in your account area before it takes effect. Continuing to use h1c after the effective date means you accept the updated terms. We do not change core user rights without prior notice.