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These terms set out what h1c expects from you and what you can expect from us — covering account creation, wallet transactions through Rocket, Upay and Bank Transfer, access to sports markets and game categories, and the conditions that apply depending on your local law and eligible region.
By opening an account with h1c and using any part of the platform — whether that is placing a cricket bet, browsing game categories from JDB, Bigtime Gaming, Microgaming or Habanero, or moving funds through Rocket, Upay or Bank Transfer — you confirm that you have read and accepted the conditions set out here. These terms form the entire agreement between you and h1c for the purpose of platform access and account operation. We may update these terms from time to time. When we do, we will make the revised version available on this page. Continued use of your account after an update is posted means you accept the revised conditions. If you do not accept a change, you should stop using the platform and contact our support team to discuss your account options. Access to h1c and the activities it covers depends on your local law and the regions we are able to serve at any given time. We do not make eligibility decisions on your behalf — that responsibility sits with you under the laws that apply in your location. Where a section of these terms conflicts with local law in your jurisdiction, local law takes precedence to the extent required.
Not every part of your experience with h1c is governed by the same set of rules. Understanding what these terms cover — and what they do not — helps you know where to look when a question comes up.
These terms govern how your account is created, verified and maintained. Login credentials, account security steps and the conditions for suspending or closing an account all fall within this policy. Third-party login tools are not covered here.
Deposits and withdrawals made through Rocket, Upay or Bank Transfer are subject to these terms alongside any limits or verification steps shown in your account at the time of the transaction. Processing rules set by those payment services are separate.
Game availability, sports market listings and promotional notices published on h1c are covered by these terms in the sense that we reserve the right to add, remove or adjust content. Specific game rules shown inside a game session are set by the game provider.
Services operated by studios such as JDB, Bigtime Gaming, Microgaming and Habanero, or by payment rails like Rocket and Upay, are governed by their own terms. We are not responsible for decisions those third parties make under their own policies.
These terms are not one-sided. You have concrete actions available to you as an account holder, and we have built the account area to support them. You can review your transaction history — every Rocket, Upay or Bank Transfer movement is logged in the account wallet section and can be checked at any time after you log in. If personal details on your account are incorrect, the account settings page shows the fields you can update directly; for information that requires verification, the support team can walk you through the correction process. Raising a question about how a rule has been applied to your account is always an option — use the live chat or email route to put the question in writing so it is on record. Requesting a full account review or closure is also covered; contact support with the request and we will confirm the steps from there. These are the four main actions the terms support, and none of them require anything beyond your account login and a support message if needed.
Log in and open the wallet section to see every deposit and withdrawal, including those made through Rocket, Upay or Bank Transfer. The record is available as soon as a transaction is processed.
Update editable fields directly in account settings. For fields locked after verification, contact support with the correct information and the team will confirm what documentation is needed.
Put your question in writing through live chat or email. Written queries create a reference trail, which helps if the question relates to a specific rule, a transaction or an account decision.
Contact support directly to request a full account review or closure. The team will confirm the steps, any pending transaction conditions and the timeline once the request is received.
If any part of these terms raises a question you cannot resolve by reading the policy page, the following routes connect you to the h1c support team. Use the channel that works for your situation — written queries create a reference record, which is useful for account or transaction disputes.
Open the chat widget from any page on h1c while logged in. Use this route for account-access questions or to flag an issue with a Rocket, Upay or Bank Transfer transaction in real time.
Send a written query to the support address listed in the contact section of the site. Email is the right route for detailed policy questions, account correction requests and formal disputes.
The help section on h1c covers common account and terms questions with step-by-step notes. Check there first — many wallet, eligibility and account-scope questions are answered without needing to contact support directly.
h1c handles account data and policy compliance through a set of consistent practices. These are not abstract commitments — they are the operational choices that affect how your account works day to day.
Information you provide — including identity details and payment method records for Rocket, Upay or Bank Transfer — is held for the purpose of running your account and meeting the conditions of these terms. We do not sell account data to third parties.
We use session cookies to keep you logged in and to remember preferences across the sports and casino sections. You can adjust cookie settings in your browser at any time. Disabling certain cookies may affect how the account area loads.
Your account login is protected by the credentials you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately so we can review the account activity log.
If you want to request a change to how your account data is held, or if you believe a policy has been applied incorrectly to your account, email support with the details. We will confirm receipt and respond based on the account record we hold.
These questions cover what real account holders ask when they read through the h1c terms and conditions. If your question is not here, the support team can help through live chat or email.
We update the terms when our policies change and post the revised version on this page. Continued use of your account after an update means you accept the new version. If you want a heads-up on changes, check this page periodically or ask support to flag it.
Access depends on your local law and the regions h1c is able to serve at the time you try to log in. We do not make that eligibility call on your behalf. Check whether online account activity of this kind is permitted under the laws that apply in your location.
Pending transactions through Rocket, Upay or Bank Transfer at the time of a suspension are reviewed as part of the account process. Contact support immediately with your account details and transaction reference so the team can confirm what applies to your specific situation.
We retain information for as long as your account is active and for a period after closure as required by the conditions of these terms. If you want to know what is held and for how long, send a written request to the support email address listed on the site.
Put your dispute in writing through live chat or email so there is a record. The support team will review the relevant account activity and policy section and come back to you. Written queries are handled in the order they are received based on the complexity of the case.
Game rules published inside a session by studios such as JDB, Bigtime Gaming, Microgaming or Habanero apply to that game's mechanics. They do not override your account terms with h1c. Both sets of rules apply — one to the game session, one to your account and wallet.