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h1c collects and uses your information only for the purposes described in this policy. Access to our platform depends on your local law and eligible region, and we are committed to handling your data with care across every step of your account journey.
When you open an account with us, we collect the information you provide during registration — your name, email address, contact details and any identity verification documents required for account approval. We also collect transactional data when you move funds through supported payment methods such as Rocket, Upay or Bank Transfer. This data is used strictly to operate your account, process transactions and meet any verification obligations that apply to your eligible region. We do not sell your personal information to third parties for marketing purposes. Data shared with payment processors — including those handling Rocket, Upay and Bank Transfer transactions — is limited to what is necessary to complete your requested transaction. Our servers log standard device and browsing information, including IP address, browser type and session duration, to maintain platform security and diagnose technical issues. Retention periods vary by data type. Account records are kept for as long as your account remains active and for a defined period after closure, in line with applicable obligations for your region. You can request a summary of what we hold about you by contacting our support team through the published routes on the site. Eligibility to use this platform and the applicability of specific rights depends on local law and your eligible region.
This policy applies to all interactions with h1c through our website and any mobile browser session. It governs how we collect, store and use your data when you access our platform, subject to the laws of your local jurisdiction and your eligible region. Some sections of our site or account features may fall outside the scope of this policy where third-party services operate under their own terms.
When you log in, create or update your h1c account, this policy applies in full. Your login credentials, contact details and any account preferences you set are governed here. We do not share these with unrelated third parties without your knowledge.
Payments made through Rocket, Upay or Bank Transfer involve data processed by those respective payment services. We pass only the minimum required information to complete your transaction. Their own privacy terms also apply to how they handle your payment data.
Pages you visit, game categories you browse and session duration are logged at the platform level for security and performance purposes. This data is not used to build advertising profiles or sold to third-party marketing services.
Links to external services, payment processors or game studio interfaces operate under those parties' own terms. We are not responsible for how third-party sites or services collect or use your data once you leave our platform environment.
You have practical options when it comes to the data we hold about your account. Start by reviewing the account settings page once you are signed in — it shows the profile details, contact information and linked payment methods currently associated with your account. If any detail is incorrect, you can update it directly from that page or raise a correction request through our support team. If you want to know what specific information we hold beyond what is visible in your account area, you can send a data request through the support contact routes published on the site. We aim to respond within the timeframe permitted under applicable rules for your region. Closing your account does not automatically erase all records — retention obligations tied to your eligible region may require us to keep certain transaction and identity records for a defined period. We will let you know what applies when you submit a closure request. Eligibility for specific data rights depends on local law.
Open your account settings page to see the profile and transaction data currently visible to you. For records not shown in the account area, contact support through a published channel and we will confirm what we hold.
Update your name, contact information or linked payment method details directly from the account settings page. If a field cannot be edited by you directly, raise a correction request with our support team and we will handle it.
If something in this policy is unclear or you want to understand how a specific piece of your data is used, reach out through the published support route. We will provide a plain answer without requiring you to quote legal references.
You can request account closure through our support contact. We will confirm which records are retained post-closure and for how long, based on your eligible region and applicable obligations. Wallet balances should be withdrawn before submitting a closure request.
If you have a question about your data, need to submit a correction, or want to follow up on a previous request, use the contact routes published on our site. We do not operate unlisted channels for privacy matters — all requests go through the same visible paths available to every account holder.
Open the chat widget from any page on the site while signed in. Describe your privacy question or data request clearly and a support agent will respond through that same session. This is the fastest route for account-specific questions.
Send your privacy request or data query to the support email address listed in the site's contact section. Include your registered account email and a clear description of your request so we can identify your records without delay.
The help section of the site covers common privacy and data questions, including how to update your details and what happens to your records after account closure. Check there first — many questions are answered without needing to contact the team directly.
We take a structured approach to the data your account generates, from the moment you register through every transaction and browsing session. Cookies are used to maintain your session, remember your account state and diagnose technical issues — not to build advertising profiles. You can manage cookie preferences through your browser settings at any time.
Your account data is stored on secured servers. Access is restricted to personnel who need it to operate, verify or support your account. We do not store full payment credentials such as Rocket or Upay account PINs — payment processors handle those directly under their own security standards.
We use session cookies to keep you signed in and functional cookies to remember your account state across pages. Analytics cookies help us understand site performance in aggregate. You can clear cookies or block them through your browser, though some account functions may not work correctly without them.
We keep your account data for as long as your account is active. After closure, certain records — particularly those linked to transactions made via Bank Transfer, Rocket or Upay — may be retained for a period required by applicable rules in your eligible region. We will confirm the applicable period when you request closure.
When we update this policy, the revised version is published on this page with a note of the change. Continued use of your account after an update constitutes acceptance. If a change is significant, we may notify you through the contact detail linked to your account.
These are the questions we receive most often about how your data is handled, what rights you have and how to contact us with a privacy request. If your question is not covered here, use the published support routes to reach us directly.
We collect your name, email address, contact number and any identity documents required for account verification in your eligible region. Payment method details linked during a Rocket, Upay or Bank Transfer transaction are also recorded at the transaction level, not stored as full credentials.
We share only the minimum data required to process your transaction with the relevant payment provider. Rocket, Upay and Bank Transfer each operate under their own privacy terms for the data they handle. We do not pass your payment details to unrelated third parties or marketing services.
Start with your account settings page — it shows your registered profile details and linked payment information. For a broader picture of records we hold, submit a data request through the live chat or email support routes published on the site and we will respond with what applies to your account.
Yes. Most account details can be edited directly from the account settings page once you are signed in. For fields that cannot be changed by you directly — such as verified identity documents — raise a correction request with our support team and we will handle it through the appropriate process.
Closing your account does not automatically delete all records. Transaction data and identity verification records may be retained for a period required under applicable rules for your eligible region. We will confirm the exact retention period when you submit your closure request through our support channel.
We use cookies for session management, account state memory and aggregate performance analytics. You can manage or block cookies through your browser settings. Note that blocking session cookies may affect how your account functions — some features require them to keep you signed in across pages.